KT
Kagiso T

1 reviews | Active since May 2026

19 May 2026, 19:31

Please help with Vodacom

Been having a contract with Vodacom since 2022 September and the contract was supposed to end march 2026 and I terminated the contract on December 2025 and paid the penalty fee for the cancellation and received cancellation documents to show everything is done but they keep on deducting money and when I called they say that the only contract that was cancelled was for one phone while they were both on the same contract and they say that the account is in arrears and been handed to lawyers tried contacting those lawyers they don’t give me any details and not coming back to me I have receipts and the cancellation document but they still deducting and besides the contract was supposed to end in march

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Replies (2)
Vodacom
Vodacom's reply20 May 2026, 07:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply31 May 2026, 13:48
Official
Dear Kagiso Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, all of the contracts has been cancelled and there should be no debit orders from the bank account. Regards Consumer Website Team

Best regards,