Please help Vodacom not doing Justice

PLEASE HELP

Hello. I phoned Vodacom on 19 November 2020 and gave notice for my data contract which had expired on 16 November 2020 to be cancelled. I spoke to a gentleman S Banda and it was agreed that December my contract would end. In January 2021 I saw a debit Order for R996 which is even more than my usual amount go off. I called Vodacom spoke to Wendy and she said that she could see that I had had interaction with them on 19 November but that S Banda had not processed the cancellation. She promised to correct this and even ask them to refund me. Today I again see the DO go off for R996. I called and spoke to Oletta Thandi who told me that she could see the escalation had been sent and that she could only resend it to the escalation department, but that Wendy would call me back because she had originally sent the first escalation. It has been half hour and no return call?

Another problem is that I cannot dispute the DO on my FNB app. That is an 2nd problem that I would like to highlight. Why can we not dispute Vodacom DO’s ? This means that Vodacom can hold a customer to ransom because they DO NOT do what they promise to do.

Regards Sharon ***