1 reviews | Active since Jan 2013
PLEASE HELP!!!VODACOM NITEMARE!!!
<p>I posted a review more than a week ago.Got a sms from Vodacom telling me they take note and will contact me.This to now never happened.I posted a review where I made a complaint with Vodacom on the 29th of April regarding them overcharging me on out of data bundles and till now nothing is resolved.Ive been struggling really so much with them im at a point where I just dont know what else to do.Consultant after consultant tells me different stories as to whats going on.On the 23rd of May just past 15:00pm I contacted them and was informed the matter was resolved and that Vodacom made a mistake and that they are going to credit my account.Two days later my contract is blocked and when I phone they say no nothing has been resolved and my account is in arrears.Spoke to a manager today 27th of May who promises to investigate and come back to me the same day before 5 pm.Guess what!!!nobody phoned and when I enquired telephonically they say there is not even a call logged!!!***!!!PLEASE SOMEONE HELP ME!!!Vodacom I am awaiting your call.For now Im stopping all payment and request a thorough investigation report regarding my complaint and request recordings of telephone call dated 23rd of May 2016 where your agent informed my query was resolved and credit note was issued to my account.</p> <p>I cannot again contact your customer service department because really they all need SPECIAL TRAINING as nobody really nobody can help.Your office really has no service...wow and here I took up two contracts with Vodacom..suppose to be the leading network.</p>
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team
