PLEASE HELP US TO CANCEL ********** PURCHASE.

It is shocking to how easy it is for someone (not my husband) to order a phone on his account but when you phone to cancel the transaction (after receiving a SMS saying you are to contact them if this was not ordered by you) and then it takes 10 phone calls, 10 different departments and 24 to 48 hours to cancel the ********** transaction. I would've thought that the ********** transaction would take priority and be cancelled immediately. Now we have to wait and see if it will be cancelled in time or not. Also note you receive no reference number for your calls or transactions. PLEASE HELP US CANCEL THIS ********** TRANSACTION IMMEDIATELY. Oh and your verification process also doesnt make any sense. any man can phone in and say he is my husband but me, his wife, they will not assist to cancel this transaction unless he gives the OK. Makes perfect sense.