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Gedeon R
1 reviews | Active since May 2020
12 May 2020, 09:19
PLEASE HELP URGENTLY
Vodacom has been taking over a week to reinstate an existing Fibre line - after spending at least 20-60minutes per day trying to get back online. I'm desperate to get working again, can someone PLEASE help me. I need to work. I've spoken to 9 staff members including back office and team leaders - still nothing.
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Replies (2)
Vodacom's replyOfficial
12 May 2020, 10:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 May 2020, 10:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Gedeon R's updateReviewer Update
12 May 2020, 10:52Thanks for the automated response - I'll believe it when a real person responds... Vodacom has been promising that they'll phone me back every day for the last 5days. My internet is unfortunately still not working.
GR
Gedeon R's update12 May 2020, 10:52
Reviewer Update
Thanks for the automated response - I'll believe it when a real person responds... Vodacom has been promising that they'll phone me back every day for the last 5days. My internet is unfortunately still not working.