1 reviews | Active since Oct 2016

18 Oct 2016, 13:30

Please help!! Sms roaming is not working!!

<p>I activated sms roaming before leaving joburg, however it's not working. I phoned your 082111 'helpline' and was told it was activated but because I don't have airtime it wasn't working - which is bizarre as I'm on contract not prepaid. But I added airtime anyway. It didn't work. Now when I call back in told I've reached my service limit! I'm stuck overseas with no access to my bank accounts as I can't receive sure check smss. Please can someone help??</p>

0
Replies (2)
Vodacom
Vodacom's reply18 Oct 2016, 13:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 Oct 2016, 14:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,