LD
Lindie D

1 reviews | Active since Nov 2016

29 Nov 2016, 20:28

Please help me understand

<p>so I'm a vodacom customer. I asked to cancel my insurance and they told me it was done, however I'm still getting invoiced incorrectly yet I'm expected to pay, because contract and insurance are not linked. Is it fair to expect a client to pay an incorrect invoice amount because of the so called processed</p> <p> </p> <p>please send me me the correct invoice and il pay what I owe... this is the ****piest service and excuse ever</p>

0
Replies (3)
Vodacom
Vodacom's reply30 Nov 2016, 07:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

LD
Lindie D's update30 Nov 2016, 09:40
Reviewer Update

Please contact me on ********** 981

Vodacom
Vodacom's reply02 Dec 2016, 10:27
Official

We would like to thank you for bringing this instance to our attention.

Kindly note this has been addressed and resolved, please refer to our telephonic consultation and confirmations to follow.

Best regards

Elroy