CM
Cassandra M

1 reviews | Active since Dec 2022

10 Oct 2023, 09:39

please help me dispute ,Vodacom

Went out of the country and come back and get a billing of R2065.00 1.My contract plan is not even that high 2.Vodacom claim that it was for Roaming but according to my knowledge i never activate this service (Please can you assist me by asking Vodacom who activated roaming on line ,I need a date ,Time and the person Also request a call record 3.I have give them my number to call they send sms saying they have been unable to reach me Reference are: ID *** CELL : *** Vodacom ref : *** and ***

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Replies (1)
Vodacom
Vodacom's reply10 Oct 2023, 10:50
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team