PLEASE HELP ME!!!

Me and my wife was moved over from Autopage in the month of March 2016. Her upgrade date when we were still with Autopage was 15 Feb and Mine was 15 March. Now it moved one month on. Any case the problem is that when I went in to the store to do the upgrade we found out that we had negative information on our name at Experian. We resolved this issue with ABSA and Experian on the 23rd of March. A call was logged by Carla from Vodacom Mall @ Reds. She has been the only person that was willing to help me. the reference number is S3-gpf2q-qj7nl. All that needs to be done is that my wife's profile and mine needs to change from P03 to P06 or something like that so that we can upgrade. I have spoken to probably 5 different people from Accounts to upgrades and not a single person can help me. one guy even cut me off without saying a word. Totally unprofessional. Can you please sort this out so that we can now do our upgrades? I never had so much issues with Autopage in 15 years that I am having with Vodacom in 15 days!!!