PLEASE help as this is the worst service ever!!

PLEASE can anyone help me! I am fed up of phoning and getting the worst service ever! My phone is now almost a month in with you guys for repairs. This is a business phone and all my contacts is on that phone and I am losing business! I phoned today CAPE GATE at 12:16 and spoke to a DANEL. She said that she will come back to me. At 1:58 today again I spoke to RIAN and he said that DANEL is busy with customer and will phone me back. At 2:30 I phoned AGAIN and DANEL was apparently still busy. I asked to speak to manager. Was on hold for 10 minutes while I heard how they are discussing me at the back ground! Saying I sound like a difficult customer and the \manager"saying she loves difficult customers? Spoke to DANEL again just that she tells me I did not speak to her at 12:16? So who the hell did I speak to then? She said someone else had to use her name but strange they have the same voice as her? Spoke to MICHELLE then. She said she is the supervisor as the manager is not there. She said that she can only tell me that it might still be at repairs? Might? She gave me a number and said I must phone KURT on *** as he works with repairs and can tell me. There is no answer."""