1 reviews | Active since Feb 2021
Please help
I regret taking a contract phone with Vodacom. 2 years back some one took a phone under my name with a **** identity. on the 27 of November 2020 i took a contract with Vodacom and only managed to use the Vodacom numbers for less than 10 day and they closed the numbers. I called Vodacom and asked to ask what is going on they said the account is in arears and under ***** department. how can 2 years pass with out them resolving the account that was stating its ********** it should have been resolved its been too long. I am frustrated and feel like i am about to loose my mind and the energy of trying to resolve the issue as i am calling with my airtime and getting transferred from one person to another till airtime is finished and to top it all out no one was able to assist. was told to go to the branch with my Identity i did and submitted the affidavit stating that i took a contract phone which is an Lg Velvet phone last year and would like them to open the line its been 3 weeks now and i didn't receive any call and also tried calling today but still not luck they keep transferring me from one person to another with out getting any help, i took an insurance for the phone but just because Vodacom didn't sort out the account on time i am gonna have to pay for the service I'm not using. got ****** Saturday and i cant block the phone, i cant open a case and also cant even claim on the insurance since you messed every thing ups for me. the list you can do is to open the cell numbers at least i will be paying for the airtime i will be using than paying nothing.
I am so disappointed
Tried calling Thursday the 4th of of Feb got through the account department where I was told that account owing 4k and that 4k dept was written as another word I can't recall, was promised a call Friday the 5th but I didn't receive a call . So just becouse I wanted the matter to be resolved I tried calling Friday got transfered from accounts to insurance and from insurance to customer service I didn't understand for what good reason but still all those department could not assist and I only wanted them to open my line since I'm paying for the service I don't receive. Called them again and got the robot that told me I'm making too many calls I should leave my numbers a consultant will call me back, same thing Saturday. Looks like when they deleted the ********** contract they also deleted the numbers they gave me . What must happen now should I continue paying the phone I can't even block or report ****** becouse it looks like it doesn't belong to me. To open a case I need to block the phone. I took the phone I am taking full responsibility regardless of it being ****** wanna pay for it till its fully paid
My life is now a living hell trying to balance work and be busy on the phone calling and calling and no help found
I don't have a Vodacom simcard and I can't be busy bothering neighbour's to borrow me their phone for calling I'm calling with my airtime.
Last attempt I give up on trying to fix
Make an invoice on how much I owe for the phone and minus the airtym I don't use coz I got no line with Vodacom will make an arrange ment to pay think it's better that way.
You falling to help
Tried calling Thursday the 4th of of Feb got through the account department where I was told that account owing 4k and that 4k dept was written as another word I can't recall, was promised a call Friday the 5th but I didn't receive a call . So just becouse I wanted the matter to be resolved I tried calling Friday got transfered from accounts to insurance and from insurance to customer service I didn't understand for what good reason but still all those department could not assist and I only wanted them to open my line since I'm paying for the service I don't receive. Called them again and got the robot that told me I'm making too many calls I should leave my numbers a consultant will call me back, same thing Saturday. Looks like when they deleted the ********** contract they also deleted the numbers they gave me . What must happen now should I continue paying the phone I can't even block or report ****** becouse it looks like it doesn't belong to me. To open a case I need to block the phone. I took the phone I am taking full responsibility regardless of it being ****** wanna pay for it till its fully paid
My life is now a living hell trying to balance work and be busy on the phone calling and calling and no help found
I don't have a Vodacom simcard and I can't be busy bothering neighbour's to borrow me their phone for calling I'm calling with my airtime.
Last attempt I give up on trying to fix
Make an invoice on how much I owe for the phone and minus the airtym I don't use coz I got no line with Vodacom will make an arrange ment to pay think it's better that way.
You falling to help