TM
Thokozile M
1 reviews | Active since Jul 2017
10 Aug 2017, 17:16
Please help
<p>My account was handedover to TS legal services with inaccurate information, that stated that my last payment was in February 2017, this was not true as there were payments made in March and May 2017, after requesting for a statement and not getting any assistance from Bouth Vodacom and TS legal Services, I decided to settle the account regardless of the circumstances, the money was paid to TS legal Services on the 07.08.2017, to date TS legal Services has not allocated the Funds to my account, which mean i will not get a paid letter nor will my details be updated on the ITC, TS legal services is very ***********!! and i feel Vodacom should be the one to assist in this case, i am not getting joy from this company, even getting a settlement discout from them was difficult, they are always not available and don't respond to emails, i am prepared to sent through proof of payment, can you please assist by closing the account at the berues and updating my information.</p> <p> </p> <p>The reference number according to TS legal is : QV363965</p>
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Aug 2017, 07:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Aug 2017, 07:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Aug 2017, 08:10Dear Thokozile
Kindly be advised that we have received the below feedback from our Legal department that has been sent to your email address:
"Good day
Vodacom ***
As per our records there was no payment received in March on the above mentioned account, however we did receive payments in April and May.
I have been in contact with Legal Services agency and they confirmed a paid up letter was sent to you on the 15th of August 2017, however they have not yet transferred the funds to the Vodacom account. We have asked them to do so, and I will be sending a request to the credit bureuas to update account as "paid in full and closed" and I will send you a confirmation letter from Vodacom, as soon as the funds are posted.
Regards
Legal collections"
Regards,
RJ
Best regards,
Vodacom's reply21 Aug 2017, 08:10
Official
Dear Thokozile
Kindly be advised that we have received the below feedback from our Legal department that has been sent to your email address:
"Good day
Vodacom ***
As per our records there was no payment received in March on the above mentioned account, however we did receive payments in April and May.
I have been in contact with Legal Services agency and they confirmed a paid up letter was sent to you on the 15th of August 2017, however they have not yet transferred the funds to the Vodacom account. We have asked them to do so, and I will be sending a request to the credit bureuas to update account as "paid in full and closed" and I will send you a confirmation letter from Vodacom, as soon as the funds are posted.
Regards
Legal collections"
Regards,
RJ
Best regards,
Vodacom's replyOfficial
21 Aug 2017, 08:10Dear Thokozile
Kindly be advised that we have received the below feedback from our Legal department that has been sent to your email address:
"Good day
Vodacom ***
As per our records there was no payment received in March on the above mentioned account, however we did receive payments in April and May.
I have been in contact with Legal Services agency and they confirmed a paid up letter was sent to you on the 15th of August 2017, however they have not yet transferred the funds to the Vodacom account. We have asked them to do so, and I will be sending a request to the credit bureu as to update account as "paid in full and closed" and I will send you a confirmation letter from Vodacom, as soon as the funds are posted.
Regards
Legal collections"
Regards,
RJ
Best regards,
Vodacom's reply21 Aug 2017, 08:10
Official
Dear Thokozile
Kindly be advised that we have received the below feedback from our Legal department that has been sent to your email address:
"Good day
Vodacom ***
As per our records there was no payment received in March on the above mentioned account, however we did receive payments in April and May.
I have been in contact with Legal Services agency and they confirmed a paid up letter was sent to you on the 15th of August 2017, however they have not yet transferred the funds to the Vodacom account. We have asked them to do so, and I will be sending a request to the credit bureu as to update account as "paid in full and closed" and I will send you a confirmation letter from Vodacom, as soon as the funds are posted.
Regards
Legal collections"
Regards,
RJ
Best regards,