MM
Miche M
1 reviews | Active since Feb 2015
07 Mar 2017, 09:44
Please Help!
<p>I have upgraded my contract, but now have an issue with the Courier company being used by Vodacom (RAM) yesterday i received and sms stating that my package is "Out for Delivery" and that they deliver between 8am-5pm, i then called them and advised that the only time i will be available to receive the package would be from early the morning to 3:30pm - 4pm latest, However I leave work at exactly 4pm.</p> <p> </p> <p>I was then advised that they cannot give me an exact time as to when they will come as it might be at 5pm even after i told them that i will not be here, and I said that is my daily time...</p> <p> </p> <p>Now i have received the same sms today AGAIN (07/03/2017), i fail to see the reason as to why i should receive this sms when they are not willing to drop my package by 3:30pm atleast.</p> <p> </p> <p>Please have them STOP sending me these annoying sms's seen that customer service is not the first thing on their list.. It's not as if I am fabricating a story...</p> <p> </p> <p>Thank you </p>
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Replies (3)
Vodacom's replyOfficial
07 Mar 2017, 10:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Mar 2017, 10:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
MM
Miche M's updateReviewer Update
07 Mar 2017, 13:45Thank you. RAM came through and sent the sweetest delivery Man yet.
MM
Miche M's update07 Mar 2017, 13:45
Reviewer Update
Thank you. RAM came through and sent the sweetest delivery Man yet.
MM
Miche M's updateReviewer Update
08 Mar 2017, 12:16Can someone please give me a call back and advise WHEN will i be receiving my Nano Sim card for my phone. I tried calling the call centre but was sent from one call centre to another and promised call backs.
I cannot use my phone unless I have the sim card, and I did not do the online upgrade to still be paying for a Nano Sim in store, the old model phones should be compared to the new requested one so that the agent knows whether or not a new/different sim card is required.
Your assistance will be greatly appreciated.
I would really not have a need to run to this website if I was helped once off; however myself and many other customers have found this is the only way we get a response and speedy feedback.
MM
Miche M's update08 Mar 2017, 12:16
Reviewer Update
Can someone please give me a call back and advise WHEN will i be receiving my Nano Sim card for my phone. I tried calling the call centre but was sent from one call centre to another and promised call backs.
I cannot use my phone unless I have the sim card, and I did not do the online upgrade to still be paying for a Nano Sim in store, the old model phones should be compared to the new requested one so that the agent knows whether or not a new/different sim card is required.
Your assistance will be greatly appreciated.
I would really not have a need to run to this website if I was helped once off; however myself and many other customers have found this is the only way we get a response and speedy feedback.