PLEASE HELP.....

my girlfriend was pensioned off from her place of work and was not going to be able to keep a Vodacom package so she sent a 1 month notice to make full settlement payment as the contract was due to end at the end of that month. a Vodacom consultant called her and miss led her in believing she could stay on a new contract for R125 for 3 gig data and a small amount of calls , she told him that it sounds to good to be true and requested he send the details , no details came to date 3 months later and her phone has been switched off and he outstanding amount is R2400 and climbing each time they sending her threatening messages . we have called customer services and customer self help more than 20x and sometimes holding on up to half an hour just to tell them your hole compliant just to be told we don't deal with that you need to talk to another department and another department and another department never getting a solution , sometimes you hold for ever more and a consultant picks up and puts straight back down and you just followed the painful process for nearly 30 min. NO LIGHT AT THE END OF THE TUNNEL .The closest we got was we were told they going to freeze the account and investigate , we still waiting