Please help!

I wrote a long report and noticed that it did not go through. i will not type it again because my intention is not to ruin Vodacom's reputation, but to get help. I got transferred R1300 airtime and i am now told that i cannot transfer that airtime to somebody else nor can i buy promotional data for someone else. How does Vodacom decide what i can and cannot do with my airtime? I now have R1300 worth of airtime which i do not need. Please assist me from your back end to either transfer this airtime to a number i would like it transferred to or use it to purchase 2gb/pm for 12 months data for someone else. <br> <br> Regards