PLEASE HELP

Subject: Request to Formalise Payment Arrangement and Cease Collection Calls

Dear Vodacom Accounts Team,

I trust this finds you well.

I am writing regarding my account and the recurring payment arrangements I have consistently maintained with Vodacom. Each month, I have made a “promise to pay” arrangement on a specified date and have honoured these commitments accordingly.

Previously, I was able to manage this process efficiently through your TOBi platform. However, I have recently encountered repeated system errors on your side, which have made it impossible to log or confirm these arrangements through the usual channel. As a result, I have resorted to communicating via HelloPeter to ensure that my intentions are noted and conveyed to your Accounts Department.

To bring cer*****y and avoid any further administrative inefficiencies, I hereby formally confirm that I will settle my account in full each month on or before the 20th.

In light of this standing arrangement, I respectfully request that your collections department update their records accordingly and, importantly, cease all telephonic collection calls. These calls are no longer necessary given my consistent payment conduct and now clearly communicated payment commitment.

Your cooperation in this regard will be appreciated.

Kind regards, Charles Kinnear