Please help....

H E L P Please After trying and trying and trying with Vodacom Accounts Department, in desperation I wrote the following.... today is 12 June and no response has been received... not even the courtesy of acknowledgement of receipt....

WHAT WOULD YOU DO? I need advice please.

Nina Venjakob ********** 18 Apr to shameel.joosub, Lin Dear Mr Joosub

In desperation I turn to you.

Out of the Box is a Charity that teaches s****s to people who live mostly in squatter camps and then help them to start and run a small business so that they can build a future for themselves and their families.

We cannot afford to throw money away. We would much prefer to use every cent to do our work.

We have tried to speak to various Vodacom agents and the accounts department, but seem to get no further.

A year or two ago our mobile routers seemed to give up the ghost. We call them ****les because we honestly do not know what their proper name is.

We popped in to the Vodacom shop in Cresta and were afforded fabulous service. The young man who assisted us told us that our "****les" were old and outdated and that we needed to upgrade, which we did, leaving the old "****les" right there when we left.

Our administrative lady was going through our Vodacom account recently and questioned why we were paying for FOUR ****les instead of two. Your staff told her that the contract for the old ****les had not come to an end and we just had to keep on paying.

We are horrified.

If they were so old and outdated that we had to upgrade immediately, how can the contract still be running.... surely the new contract replaced the old contract.

Vodacom Invoices and Statements l **********

Current ****les in use: Nina (5BG): ********** R192,10 + Vat = R220,91 Lin (3GB): ********** R166,24 + vat = R191,18

Old ****les no longer in use but charged for: 5GB ********** R174,56 + Vat = R200,75 5GB ********** R174,56 + Vat = R200,75