RG
Roux G
1 reviews | Active since Mar 2009
29 Jan 2018, 09:07
Please HELP!
Location: VANDERBIJLPARK (ZE1 ********** 0) Solution ID: 1- ********** 9020 Solution name: Broadband Connect Wireless Lite Router serial number: gcss0002 Mobile number ********** ********** 5
Business Service Number: **********
Business Contact Person. Jonathan: ********** 442
Service Requests to date: SR171 ********** 58, SR171 ********** 15,SR171 ********** 20
Modem broke: 2017/12/10
2017/12/11 Tried to log fault on vodacom business self service portal. Vodacom web system did not work. Could not log call. Message - I do not have the right to log a call. Logged a complained on Hellopeter.com Vodacom phoned me. Randall from Cape Town offices. Promised to send me necessary info via SMS to enable me to connect via another modem. 2017/12/12: Received SMS from Randall stating that he escalated my problem and that somebody would phone me. 2017/12/12. I phoned vodacom support. I was referred to Jonathan form which the contract was originally bought. 2017/12/13 Jonathan promised to find out what modem I could use and to give me the info to connect via such a modem. He phoned later to tell me that according to contract I can only use the same modem and he will source one for me. Phoned Johanathan ( ********** 442) 2017/12/14 - he did not answer. Posted on Hellopeter asking for help on 13/12/2017 - nobody rep**** or phoned me. Spoke to Johanathan on 15/12/2017 - can only have a modem with me in 14 days + coerier time.
16/1/2018 Tried to phone Johathan. Voicemail. Left a message. No response.
Complained on Social Media. Got reply back that I should email. Send a mail to ********** with all relevant information. Got a reply that they are looking into my problem. Nothing happened to date (24/1/2018)
Logged a complaint on HelloPeter on 24/1/2018. Got message that somebody will phone me. Nobody phoned to date. The problem is now ongoing for two months and my costs to date is more than R5000.00.
I dealt with VODACOM - not with an individual called Jonathan. Why can Vodacom not solve the problem?
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 Jan 2018, 10:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jan 2018, 10:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
RG
Roux G's updateReviewer Update
29 Jan 2018, 11:13Sorry. But I heard that one before. Last week. The same post. The same promise. Still waiting....
RG
Roux G's update29 Jan 2018, 11:13
Reviewer Update
Sorry. But I heard that one before. Last week. The same post. The same promise. Still waiting....
Vodacom's replyOfficial
29 Jan 2018, 15:18Good Day Roux,
Thank you for taking the time to voice your enquiry. Kindly note that feedback will be provided on REF: EC-1J35-2I3W64. I've requested contact to be made ASAP.
Regards
RO
Best regards,
Vodacom's reply29 Jan 2018, 15:18
Official
Good Day Roux,
Thank you for taking the time to voice your enquiry. Kindly note that feedback will be provided on REF: EC-1J35-2I3W64. I've requested contact to be made ASAP.
Regards
RO
Best regards,
RG
Roux G's updateReviewer Update
29 Jan 2018, 15:31Lydia phoned me from Vodacom just now. 29/1/2018 15:20
She asked me to repeat my whole sad story since she only got my number to phone
and did not know what it was about. (Not very professional Vodacom)
I told her briefly.
She then asked me to send a letter from the business with a letterhead requesting another modem.
But also telling me they do not have stock. I asked her if it would not be better to cancel the contract since
I am paying every month for a service that I do not have.
She promised to send an SMS with contact details and reference numbers. Received it.
She referred my to
**********
**********
**********
to assist with ordering a modem for you.
Ref no S4-VOL21-1UQK
She also phoned again to make sure I got the sms. Thanks Lydia.
I still think I should either get my money back for the previous months or cancel the contract.
RG
Roux G's update29 Jan 2018, 15:31
Reviewer Update
Lydia phoned me from Vodacom just now. 29/1/2018 15:20
She asked me to repeat my whole sad story since she only got my number to phone
and did not know what it was about. (Not very professional Vodacom)
I told her briefly.
She then asked me to send a letter from the business with a letterhead requesting another modem.
But also telling me they do not have stock. I asked her if it would not be better to cancel the contract since
I am paying every month for a service that I do not have.
She promised to send an SMS with contact details and reference numbers. Received it.
She referred my to
**********
**********
**********
to assist with ordering a modem for you.
Ref no S4-VOL21-1UQK
She also phoned again to make sure I got the sms. Thanks Lydia.
I still think I should either get my money back for the previous months or cancel the contract.