please help

I eventually heard back from Vodacom a week after I lodged a complaint last time, but was then dealing with an awesome lady named Candice. She kept me updated via sms and even called me last Saturday morning. Unfortunately the phone is still not working despite her telling me that the blacklisting has been cleared. So, I called the call centre and asked to speak to her directly. Guess what? You got it, I was not allowed to be put through to her or given her number and have had to start the whole process again. Because the phone originally had a sim in it belonging to a contract, only my husband is allowed to query anything. Note that the handset was paid for with cash, has never been ****** and has had a contract sim in it!! No debt involved anywhere and yet someone was allowed to blacklist it.<br> <br> All I want is to speak to someone who can tell me what to do now. If the blacklisting is unblocked then how come none of our cards work in it??