JA
Jason A

1 reviews | Active since Jul 2022

25 Jul 2022, 16:43

Please guys, whatever you do don't choose Vodacom

Worst Telecommunications Company I came across. Sales department is always up to standard but their customer service is terrible.

Once they gain you as a customer, they don't care. I reported my sim missing and even after going to the store, requesting that sim to be cancelled and any extra subcriptions, add ons and refills to be removed once again, I recieved a high bill as this was automatically getting added everytime my data finished. I called yesterday and spoke to someone so rude who told me to even shhhh when I was trying to explain. Firstly when her answered the call he probably didn't know he was a call and could hear he did not want to take the call.

This was very rude and he felt taking my call was doing my favour. Yet again, I explained everything to him and he advised me that the store did not cancel this so went on to cancel this and sent the reference No. Straight after we ended the call, another top up was added.

I then had to call once again, explain everything, and the girl I spoke to managed to confirm anything costing extra would get removed and I'd receive a reference but at the end of it all, I'm left with a high bill yet again after begging for assistance and constantly advised that has been sorted.

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Replies (1)
Vodacom
Vodacom's reply26 Jul 2022, 07:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team