1 reviews | Active since Jul 2016

05 Sept 2016, 07:44

Please give back my money!

<p>I've cancelled my Vodacom contract two months ago, yet on Friday Vodacom deducted R922 from my account! I have been buying airtime from the shop for two months now using prepaid. I spent two hours on the phone with Vodacom on Friday speaking to one consultand then another untill eventually they admitted to have wrongley deducted money from my account. I was promised to be called back in an hour and that the money will be paid back into my account but still no luck...</p> <p> </p> <p>Please pay back my money and do whatever has to be done in order for this not to happen again.</p>

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Replies (2)
Vodacom
Vodacom's reply05 Sept 2016, 08:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update06 Sept 2016, 09:26
Reviewer Update

I am still waiting for someone to sort this out!!