TH
Tessa H

1 reviews | Active since Aug 2011

06 Jan 2017, 11:32

Please Get Your Act Together

<p>Hi - I was a client of Vodacom for 20 years and left you for CellC recently due to disgusting service. It seems that, even though I have left Vodacom, the poor service continues. I am now receiving automated calls to pay my account - wakey wakey - I don't have an account with you any longer. My numbers have been ported to CellC.</p> <p> </p> <p>Please look at complaint number A2-1XFV-E25V4 where Pat from your retentions department suggested that I terminate my 4 contracts with Vodacom. The primary cellphone number was ********** </p>

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Replies (3)
Vodacom
Vodacom's reply06 Jan 2017, 12:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply23 Jan 2017, 08:47
Official

As per telephonic discussion,feedback provided.

Best regards,

Vodacom
Vodacom's reply02 Feb 2017, 13:15
Official

As per telephonic discussion,feedback provided.

Best regards,