Please fix your system
<p>I have tried to change my debit order at Vodacom, as I have moved all my debit orders from FNB to Bidvest. It's a savings account, and only has 10 digit account number. Vodacom could not assist to change my debit order, as their system needs an 11 digit account number. I will be closing my FNB account this month. So, all debit orders on that account will not be valid. I did log a request with Vodacom, on the 18th of April 2017, but till now, I have not received any feedback. 1- ********** ********** . I can't believe that I am the only contract holder that has an Bidvest account. </p>
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Replies (4)
Vodacom's replyOfficial
30 Apr 2017, 12:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Apr 2017, 12:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 May 2017, 12:03Dear Jacques,
As discussed your query has been resolved.
Regards,
Cassandra
Best regards,
Vodacom's reply03 May 2017, 12:03
Official
Dear Jacques,
As discussed your query has been resolved.
Regards,
Cassandra
Best regards,
Vodacom's replyOfficial
03 May 2017, 12:03Dear Jacques,
As discussed your query has been resolved.
Regards,
Cassandra
Best regards,
Vodacom's reply03 May 2017, 12:03
Official
Dear Jacques,
As discussed your query has been resolved.
Regards,
Cassandra
Best regards,
's updateReviewer Update
09 May 2017, 18:43Thank you for fixing my query.
In future, please keep the client up to date with query processes.
's update09 May 2017, 18:43
Reviewer Update
Thank you for fixing my query.
In future, please keep the client up to date with query processes.