1 reviews | Active since Dec 2009
Please fix your mistake
<p>I would like to know why Vodacom is punishing their clients for Vodacom's mistakes. I have upgraded 3 numbers and they kept my old packages with the new packages. I have so many reference and log numbers of all my complaints, will take me an hour to type them all! Vodacom keeps cutting me off every evening, and even though I have gone into Vodacom for help from their managers and speak to managers on their customer service lines, I get absolutely no results or help to fix the problem. Every single time its a different story!!! 5 working days to fix something!!! IN WHAT LIFE!!! I am so upset with the lack of s**** and competence shown by Vodacom's managers!! How in the world are you guys running a business? I now know, we as customers mean absolutely NOTHING to you. You have just proven it to me. I, the loyal customer means absolutely nothing! Thanks Vodacom! My trust in you are broken. Your vision, mission and values means nothing. Only words on a piece of paper!!! All lies....</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Vodacom. After my message on Facebook on Saturday a support specialist did phone me on Sunday to say it was Vodacom's fault that my account is wrong and that they fixed it. Why are you then still cutting me off? I had to phone Sunday evening (20:30) again to get my lines connected and today again at 15:10. This has now been happening since last Wednesday, almost a week that you have not yet fixed the issue that is a fault on your side. How long is this going to take? Ref nb 1- ********** ********** . Please fix it.
Dear Vodacom. After my message on Facebook on Saturday a support specialist did phone me on Sunday to say it was Vodacom's fault that my account is wrong and that they fixed it. Why are you then still cutting me off? I had to phone Sunday evening (20:30) again to get my lines connected and today again at 15:10. This has now been happening since last Wednesday, almost a week that you have not yet fixed the issue that is a fault on your side. How long is this going to take? Ref nb 1- ********** ********** . Please fix it.