Please fix my credit record as I have paid

Can vodacom please clear my credit record for October2025 as it showing that i missed a payment which i did not, last year October 2025, they try to debit, but they where unsuccessful, I called same day, I was told to wait, I called about 3 or 4 time, I then went to the store because I was not getting help then made payment there, can this please be fixed, it is not my mistake, can they please listen to their call recordings,*** is my number i called using, my number that is still on contract ***