Please Explain how you opperate
Please explain this to me I apply for a contract get declined two weeks later your sales team contact me says I qualify for a data deal of 50 gig any time and 30Gig night time data for R299 / month Confirms my banking details for debit order welcomes me to vodacom tells me that as soon as I pay my airtime advance the contract will activate . This all happened on the 17th today I phone to find out why the debit order did not go off and why the contract has not been activated just to hear it has been declined. Could someone not just have the good sense to just let me know it has been declined again . I spend double that a month on my prepaid so reasons for decline are beyond me
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Vodacom's replyOfficial
25 Nov 2020, 14:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Nov 2020, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Nov 2020, 17:01Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Unfortunately you were declined as you received a low application score. You can apply again after 60 days. You can also contact the credit bureaus Transunion on ***or Experian on *** for more details on how you can improve your current profile. Regards Consumer Website Team
Best regards,
Vodacom's reply26 Nov 2020, 17:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Unfortunately you were declined as you received a low application score. You can apply again after 60 days. You can also contact the credit bureaus Transunion on ***or Experian on *** for more details on how you can improve your current profile. Regards Consumer Website Team
Best regards,