Please employ an accounts person seeing as you don't have have anyone competent to do that job!!

I would actually give the ZERO if that was an option!! I've just watched my daughter talking to numerous people because "apparently" no one can help her with a paid up letter!! She settled her account a month ago and when she called a week later they said they were busy " processing" it and she would receive the paid up letter. Fast forward, she is now getting statements fori charges which should not even be possible as her number has been moved to prepaid!! Does anyone know what they are doing there!!! Can someone please sort this mess out or is it I take your money and now go to hell attitude??? This is beyond pathetic!!