TB
Taryn B

1 reviews | Active since Jul 2020

28 Jul 2020, 17:18

Please dont use Vodacom for your fiber instilation

I had a fiber contract and requested for it to be relocated on the 30th of June and I am still waiting, no one can tell me when they will install or move it no one helps, I have phoned Vodacom every day since the 16th of July trying to get a date and assistance and no response it is disgusting, I am also a red VIP holder and spend a lot of money at Vodacom and I still get treated like this, gravely concerned no one use Vodacom fiber they are useless.

0
Replies (3)
Vodacom
Vodacom's reply29 Jul 2020, 07:18
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
TB
Taryn B's update18 Aug 2020, 14:43
Reviewer Update
I was contacted by Vodacom, however, my issue was never resolved, I eventually took out a contract with another service provider, however, due to the endless issues with Vodacom they did compensate me by not making me pay penalties on canceling an existing contract. Vodacom should dismiss Nukeri, Khensani, as she never attended to my matters and was allocated to my cause when I called her she answers the call the first time and just says hello and hangs up and then never takes further calls. In fact, when I called other Vodacom service staff they confirmed this behavior prior to me detailing it, proving her incompetence and lack of work. Vodacom should focus on their service staff and not the poor call centre staff that actually can do anytheing to help you
TB
Taryn B's update07 Oct 2020, 08:46
Reviewer Update
Update on the vodacom saga so vodacom canceled my contract with no additional payments however to find 2 months later I have now been billed for a new contract and the money has been taken out my account, I have tried calling and emailing, however, no response, no over R1600 has been taken from my account from Vodacom as a regards to their systems not functioning and poor management