Please don't ignore your customers

I requested assistance with cancelling my contract on the 31st of March. The line keeps on getting cut the second I get through to an operator so I moved onto Facebook Messenger in order to attempt to get some help.

10 working days later, no feedback, no contact from any 'team' that keeps getting promised and all I receive are replies asking me to 'wait for feedback' and 'be patient'. 10 working days to cancel a contract is a ridiculous delay. Especially with no appropriate feedback or assistance.