SC
Selina C

1 reviews | Active since Jun 2024

20 Jun 2024, 08:45

Please don't contact me on a number that the sim is loss and not working. Another issue the outstanding bill of a contact that I did not agree to

Vodacom keep on contact me on a wrong number that is not working. They tried to contact me on what number. A number that I keep on telling them that I don't have a sum card . It is loss . Contact me on the number that I phone the. Dear Vodacom Customer. Your service ticket with reference number EC-1TR7-3D1H3U has been assigned to a support specialist for assistance. Thank you VodacomDear Vodacom Customer. Your service ticket with reference number EC-1TR7-3D1H3U has been closed. Thank you Vodacom.Dear Vodacom Customer. Your service ticket with reference number EC-1TR7-3D1H3U has been closed. Thank you Vodacom.Your Vodacom Statement email Address for Account Number I***-

The email adress is not the issue. They are closing the reference number that was long time rectified The issue is outstanding bill that they bill me for a contract that I did not agree to I did not initiate the request If you did not initiate this request, please contact Customer Care on *** Vodacom Statement email Address for Account Number I***-0 . I did not initiate this request to change email adress. Email adress was rectified long time please contact Customer Care on 082135. I phone I can't get thru the number to contact

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Replies (1)
Vodacom
Vodacom's reply20 Jun 2024, 09:56
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team