Please don't buy our product

<p>So all I want to do is transfer a contract from my dad's name to mine & then upgrade. Wednesday last week I brought three months bank statements, three pay slips, lease agreement, contract signed by my dad, copy of his ID & copy of my ID inTo the canal walk branch. I was told everything had been uploaded & I should wait till I get the approval SMS. By Sat I had received no approval SMS. I then went in to find out that the agent had only uploaded 1 of the bank statements I had brought in. The new agent then uploaded all of them and said that she would alert the operations department that she had done so. She also said that again I should wait for the approval SMS (apparently, according to what I saw on the screen I'm suspect of ***** now as well?). Tonight I went in again just to find out that even though she had uploaded the docs, she never let the operations department know that the new bank statements had been uploaded. The worse part is that if I hadn't been following up the whole time these mistakes would have just left we waiting weeks. All I want to do is upgrade & give you as a company more money a month. I want to buy your product please! Why is this so hard to do?</p>