1 reviews | Active since Mar 2022
Please do not watste your time with Vodacom fibre
Ladies and gentleman, If you are looking for fast and effective fibre, Vodacom is the WORST choice you could make! Terrible customer service, unprofessional, unhelpful, ***********, no sense of urgency, no internet connection but you can bet that they will still charge you. I haven’t had internet access for over a month and Vodacom has done absolutely nothing about it. If I hear ‘we will escalate this request’ one more time I might just throw up. Requesting feedback is a harrowing experience every time because you are put through to a call centre and have to explain the situation until you are blue in the face. And of course Vodacom won’t allow you to cancel your contract and just move on with your life.. Oh no no no, you have to give a calendar month’s notice and pay some ridiculous cancellation fee. And their pathetic PR phone call you receive after rating them honestly on Hello Peter is laughable! I cannot say this enough STAY AWAY! STAY AWAY! STAY AWAY!
I am honestly disgusted at Vodacom’s approach to resolving my issue. I got a call from a consultant confirming that a technician would be dispatched at 8:00 today. And briefly my faith was resorted in Vodacom, because that least they’re doing something. But again it didn’t last long… I made special arrangements to be away from work just to be told that the technician will only come out at 12:00. I was fuming, but I adapted and asked my mother in law to meet the technician at my place. 2 HOURS LATER he arrives and he tells me that the box is too high and he doesn’t have a ladder, then proceed to shrug his shoulders at me and say how I have inconvenienced him?!?! How do you send out a technician out without the required tools to attend to the issue??? I am absolutely sickened by this entire process and will never again support Vodacom or recommend Vodacom to anyone every! Not even my worst enemy deserves this disgusting service. Please Vodacom do better!
I am honestly disgusted at Vodacom’s approach to resolving my issue. I got a call from a consultant confirming that a technician would be dispatched at 8:00 today. And briefly my faith was resorted in Vodacom, because that least they’re doing something. But again it didn’t last long… I made special arrangements to be away from work just to be told that the technician will only come out at 12:00. I was fuming, but I adapted and asked my mother in law to meet the technician at my place. 2 HOURS LATER he arrives and he tells me that the box is too high and he doesn’t have a ladder, then proceed to shrug his shoulders at me and say how I have inconvenienced him?!?! How do you send out a technician out without the required tools to attend to the issue??? I am absolutely sickened by this entire process and will never again support Vodacom or recommend Vodacom to anyone every! Not even my worst enemy deserves this disgusting service. Please Vodacom do better!