cC
cjvv C
1 reviews | Active since Dec 2016
02 May 2024, 10:52
please Do not use Vox Vocacom Fibre to Home
VOX FIBRE TO HOME Vox***7 Bad Service People not to Use Vodacom VOX. Internet to home down since 30/04/2024 Received response 02/05/2024. The request appears to still be under attendance by Vodacom. I have not seen any other feedback as of late. Issues are expected to be resolved within 96 business hours from the time they are reported, although they can take longer, we strive to have them resolved in the timeliest fashion possible.
End of moth I need to pay my account. No discount on days I've been down no use of my line. Problem solving 5 and maybe more days to fix problem. But account must be paid on time
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 May 2024, 11:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 May 2024, 11:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
cC
cjvv C's updateReviewer Update
04 Oct 2024, 09:52Morning Vodacom / VOX
me again
Line down AGAIN RED ALARM light on AGAIN
Ticket logged yesterday VOX***1.
Would line response please
Last time almost 7days days to solve problem
and VOX need to change my contact nr *** ( still haven't change my contact nr)
me again
Line down AGAIN RED ALARM light on AGAIN
Ticket logged yesterday VOX***1.
Would line response please
Last time almost 7days days to solve problem
and VOX need to change my contact nr *** ( still haven't change my contact nr)
cC
cjvv C's update04 Oct 2024, 09:52
Reviewer Update
Morning Vodacom / VOX
me again
Line down AGAIN RED ALARM light on AGAIN
Ticket logged yesterday VOX***1.
Would line response please
Last time almost 7days days to solve problem
and VOX need to change my contact nr *** ( still haven't change my contact nr)
me again
Line down AGAIN RED ALARM light on AGAIN
Ticket logged yesterday VOX***1.
Would line response please
Last time almost 7days days to solve problem
and VOX need to change my contact nr *** ( still haven't change my contact nr)
cC
cjvv C's updateReviewer Update
19 Dec 2024, 13:06Vodacom Vox.
Day 5 now
Thank you very much, the fault is still with Vodacom and they are investigating.
We have requested urgent feedback and waiting for feedback from Vodacom.
As soon as we have any feedback regarding the fault. We will contact you and provide you with the feedback.
Your ticket ref is: VOX***4
Day 5 now
Thank you very much, the fault is still with Vodacom and they are investigating.
We have requested urgent feedback and waiting for feedback from Vodacom.
As soon as we have any feedback regarding the fault. We will contact you and provide you with the feedback.
Your ticket ref is: VOX***4
cC
cjvv C's update19 Dec 2024, 13:06
Reviewer Update
Vodacom Vox.
Day 5 now
Thank you very much, the fault is still with Vodacom and they are investigating.
We have requested urgent feedback and waiting for feedback from Vodacom.
As soon as we have any feedback regarding the fault. We will contact you and provide you with the feedback.
Your ticket ref is: VOX***4
Day 5 now
Thank you very much, the fault is still with Vodacom and they are investigating.
We have requested urgent feedback and waiting for feedback from Vodacom.
As soon as we have any feedback regarding the fault. We will contact you and provide you with the feedback.
Your ticket ref is: VOX***4