Hellopeter
Share Your Experience
DO
Dalene O

1 reviews | Active since Mar 2023

27 Mar 2023, 13:53

Please do not use Vodacom

I have written previews for the last month. I am trying to cancel a new contract that Vodacom issued to me when I tried to upgrade. they put me through to one person to another and they promised they escalated my issue; I then have to phone 3 days later (to find out nothing was done) and get a promise they will escalate it and please phone back in 3 days.

In the meantime, I am getting treads that they are going to disconnect my line. My good credit profile is going down the drain.

Someone from HELLOPETER VODACOM phoned me to promise me that she will sort this out (If I have to write another review I will post your name here) and still it is not solved

0
Replies (4)
Vodacom
Vodacom's reply27 Mar 2023, 13:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply27 Mar 2023, 14:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the contract was cancelled and relevant credits processed.

Please refer to your new April 2023 statement. Regards Consumer Website Team

Best regards,

DO
Dalene O's update27 Mar 2023, 14:52
Reviewer Update
Can you please send me proof of that, because when I talked to Hope she said it still was not cancelled
DO
Dalene O's update27 Mar 2023, 14:53
Reviewer Update
I am not going to wait for the April statement to be released