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seshleigh S

1 reviews | Active since Feb 2019

13 Feb 2019, 13:23

PLEASE DO NOT DO ANYTHING WITH VODACOM!TAKE MY ADVISE DONT!!!!!!!!!!!!!!!

i have taken router from vodacom last year in june 2018, i have tried to get a personal loan and was advised that i have unpaid account i then called trans union to find out what was this unpaid account. They then advised me that i cancelled a subscription with vodacom and i am in two months behind with the payment. However when i cancelled that contract Vodacom fetched the package from me a week after i cancelled it. i have had the same problem with vodacom when i needed a contract cellphone i have now got the cellphone and it is being paid for every month, when i needed to get the cellphone i was told that vodacom didn't cancel the first contract and now this is on my credit record that i haven't paid vodacom.

as far as i know i have paid them???? wth is going on!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

BUSINESS HAS NOT RESPEONDED AND SOMEONE DID CALL ME BUT I HAVENT GOT ANY FEEDBACK SINCE FROM THE LADY WHO WAS SUPPOSED TO PROVIDE ME WITH FEEDBACK.

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Replies (3)
Vodacom
Vodacom's reply13 Feb 2019, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team    
Vodacom
Vodacom's reply14 Feb 2019, 16:39
Official
Dear Seshleigh, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

As per our chat today. We have escalated your query to our Legal Team for assistance. Your SR reference number is EC-1RVA-3PDTG3. 

Regards, 
Ashwin Abdurahman 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply15 Feb 2019, 10:08
Official
Dear Seshleigh, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.  Regards Consumer Website Team(SA)