1 reviews | Active since Apr 2012
Please debit my account on the agreed date!
I have been fighting with Vodacom for almost a year to bill me on the agreed date. The incorrect billing has caused such havoc in my bank account with all the returned debit orders. I was eventually told that the reason was that they could not debit my account on a weekend and I should then expect deboit falling on a weekend on the next working date. Surprise! surprise! I received an sms this morning informing me that my debit order was returned unpaid. When I checked my bank statement, my account was only debited on the 25th instead of the 20th yet again! I refuse to go running around to fix messes caused by their incompetence ever again, so they had better find a way to sort it out and make sure it never happens again.<br> <br> I'm also stuck with a phone with a dark screen because Vodacom called me for an upgrade and offered me a S4 active phone with no insurance or warranty for the screen when there was an alternative similar S4 with a warranty and additional 2 years insurance on the screen. This I found out when I took my phone in for repairs. This is highly ********* behaviour from Vodacom to get rid of their obsolete stock to unsuspecting customers like myself.
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Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
