Please confirm cancellation of contract ending June 2023.

Item: Vodacom
Rating: 1
Author: Gwen B

I have been down to the Clearwater branch 4 times now since May.

I even tried their website and logged a query with TOBI. I have tried phoning 082 135 No one answers

The person at Vodacom Clearwater is George ***.

I went and saw him on the last day of May after attempting to contact Vodacom. He advised me to come to the store again on 5 June.

I then had to phone him 3 days later as the request placed on his side is also not been acknowledged. He even tried to phone in to assist me.

Vodacom don't want me to end my contract which is due to end this month JUNE 2023

I have explained that I am unemployed - retrenched since October 2022

Helpful (0)

Replies (1)

Vodacom's replyOfficial

12 Jun 2023, 10:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply12 Jun 2023, 10:06