LV
Lee-Roy Vaax
1 reviews | Active since Feb 2019
25 Feb 2019, 08:02
Please come install my fibre
ive been struggling since January to get Vodacom to install my fibre at home. Ive been through the vetting all my documents have been handed in and approved but still no fibre. Ive spent a lot of my time on the phone with call centre agents all they tell me is they going to escalate my email but nothing seems to happen. all i want is for the fibre installation to be complete i dont understand the hold up because they told me it would take two weeks but everytime i call i can never get a straight answer so please vodacom come install the fibre for me. Ive been waiting since January and now we are almost in march. Is this the service i can expect from vodacom going forward?
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
25 Feb 2019, 08:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Feb 2019, 08:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LV
Lee-Roy Vaax's updateReviewer Update
25 Feb 2019, 11:39Wow thanks for the automated response. I highly doubt ill get a real response and probably wont get any results anytime soon. Thanks vodacom you really *****ed me on this one
LV
Lee-Roy Vaax's update25 Feb 2019, 11:39
Reviewer Update
Wow thanks for the automated response. I highly doubt ill get a real response and probably wont get any results anytime soon. Thanks vodacom you really *****ed me on this one
Vodacom's replyOfficial
26 Feb 2019, 12:27Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Vodacom's reply26 Feb 2019, 12:27
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
LV
Lee-Roy Vaax's updateReviewer Update
26 Feb 2019, 14:22Thanks for the reply but I've been hearing the same story from you guys for a very long time and im still waiting for a courtesy call from you guys to let me know whats going on
LV
Lee-Roy Vaax's update26 Feb 2019, 14:22
Reviewer Update
Thanks for the reply but I've been hearing the same story from you guys for a very long time and im still waiting for a courtesy call from you guys to let me know whats going on
LV
Lee-Roy Vaax's updateReviewer Update
28 Feb 2019, 15:56Guys come on now what the actual f is going on here no one is calling me no one is letting me know whats happening if my order is gonna happen or not. can i please get a real response from someone who can actually do something about this because this is seriously messed up. Are you guys coming to install the fibre
LV
Lee-Roy Vaax's update28 Feb 2019, 15:56
Reviewer Update
Guys come on now what the actual f is going on here no one is calling me no one is letting me know whats happening if my order is gonna happen or not. can i please get a real response from someone who can actually do something about this because this is seriously messed up. Are you guys coming to install the fibre