LT
Lynnsey T
1 reviews | Active since Jun 2016
10 Feb 2023, 13:21
Please cancel this line
I was sold over the phone the arcitel wifi with a new line I changed my mind within the 14 days of taking it and phoned *** to arrange the device and sim to be collected. I have phoned about 5 times and spoken to so many people and still RAM have not come to collect the device. I got told now that I cancelled the order with RAM which is incorrect I did not cancel anything. I am really getting frustrated with Vodacom. The number that needs to be cancelled is ***, please cancel the line and fetch the device. It seems the only way I have managed to get anything done is by contacting your CEO and I am tired of complaining. my Id number is ***
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Replies (2)
Vodacom's replyOfficial
10 Feb 2023, 14:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Feb 2023, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Feb 2023, 09:08Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, with your husband, the device has been collected.
The query has now been resolved. Regards Consumer Website Team
The query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Feb 2023, 09:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, with your husband, the device has been collected.
The query has now been resolved. Regards Consumer Website Team
The query has now been resolved. Regards Consumer Website Team
Best regards,