Please cancel the order

My phone order was approved on on the 14th December 2017. I was called and informed that delivery was scheduled for the following week. A month later I still don't have the phone and every time I contact customer service nobody knows what is happening. I tried today as well and got the same response (basically nothing helpful). I asked the customer service agent to cancel the order and she said she couldn't as the system wouldn't allow her.

Kindly cancel the order. I could have gotten the phone from any of your competitors but being a loyal subscriber I waited. The level of incompetency from Vodacom has been outstanding.

Please stop the false advertising with the one day delivery nonsense and get your house in order.

Please just cancel the order and I better not accrue any charges because of your ****ups.

Thanks