PLEASE Cancel the line FFS!!!

My wife sent through a cancellation request of our fiber line on the 14th May 2022. The service request, like many others, just gets cancelled without any action being taken. We get a bill for R3000 for a line that isn't even being used. I have made service requests in the past which also just get 'completed' yet nothing gets done.

Each time we call we have to select Sales as our department just to get through to someone cause if you select support then the call gets cut. This is service despicable to say the least. Bills just get sent without anyone even so much as trying to call to resolve the issue.