Please cancel my insurance

Good day,

Please note that I am extremely unhappy with the service I received from Vodacom Juta Street in Braamfontein, which is now closed.

In 2023, I app**** for a contract which was approved in August 2025. I then returned to the branch to cancel the insurance due to financial reasons. The staff member who assisted me informed me that the debit order would go through for the last time in September 2025, which I understood.

However, in October, I was still debited for the insurance. I decided to contact the call centre since the branch has closed, and I was informed that the cancellation request was never actioned. This is very unprofessional, especially since the consultant at the branch gave me a form to complete and assured me that the cancellation had been processed.

The call centre then advised that they would process the cancellation and recommended a R60 insurance option for damages. To my surprise, I was debited again.

At this point, I am tired of Vodacom’s poor service. I cannot wait for this contract to end next year, and based on this experience, I do not intend to upgrade.