MP
Maria P
1 reviews | Active since Jan 2011
12 Nov 2021, 11:47
Please cancel my contract
You can see my original complaint here: https://www.hellopeter.com/vodacom/reviews/unhappy-with-36-month-contract-***
You have now stopped responding, and I seem to be stuck with a 36-month contract that I already said on the 6th of September that I do not want! You record your calls, you must have a record of it!
You will also see that I have not used my "new" phone at all. You can arrange to collect it from me and cancel my contract, the one that I've had with you for over a decade! You are not the only cellphone company in South Africa.
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Replies (2)
Vodacom's replyOfficial
12 Nov 2021, 14:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Nov 2021, 14:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Maria P's updateReviewer Update
23 Nov 2021, 14:40Private reply received from Vodacom on 2021/11/12:
"We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. "
That was 11 days ago and this whole complaint started over 2 months ago! How long do you need?
"We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. "
That was 11 days ago and this whole complaint started over 2 months ago! How long do you need?
MP
Maria P's update23 Nov 2021, 14:40
Reviewer Update
Private reply received from Vodacom on 2021/11/12:
"We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. "
That was 11 days ago and this whole complaint started over 2 months ago! How long do you need?
"We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. "
That was 11 days ago and this whole complaint started over 2 months ago! How long do you need?