AG
Audaine G

1 reviews | Active since May 2014

13 Jul 2018, 14:43

PLEASE CANCEL MY CONTRACT AFTER EXPIRY DATE!

So Vodacom never seizes to amaze me, after my initial post, I get a call from a guy in Customer Care who tried to assist, they finally get the address correct and the ID numbers correct, Ram couriers arrive at my place and I was then advised that i need to receive and sign for the delivery myself, so the package went back to the Ram warehouse, the guy from Vodacom contacts Ram couriers and arrange that it be delivered today(2018/07/13) at my work place, the RAM guy then calls me and guarantees delivery before 12:00 as I am not in the office most of the day. Once again disappointment as I call RAM to find out expected time of delivery at 13:48, I get told that the package was delivered back to Vodacom. At this point I call Vodacom customer care and as usual get transferred from 1 department to another with staff members not willing to assist and and trying to pass the buck. being a customer with Vodacom for 14 years I have reached a point of disgust and regret of even associating myself with a pathetic company like this. thanks for nothing Vodacom

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Replies (1)
Vodacom
Vodacom's reply13 Jul 2018, 14:56
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

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Regards

Vodacom Consumer Website Team