PLEASE CANCEL MY CONTRACT

I called on February 28th to request the cancellation of my contract, as I am now only paying for services and not the phone. I was informed that the cancellation would be processed and that I would receive a confirmation email within 48 hours. However, after the 48-hour period passed with no update, I called again to follow up.

During this call, I spoke to an agent who seemed uncertain and advised that I should have sent an email to early cancellations—something I was never informed of during my initial request.

Now, a week has passed, and I have received absolutely no communication from Vodacom regarding my cancellation. As a loyal customer for years, I am extremely disappointed by this lack of service and transparency.

Please process my contract cancellation immediately and confirm once it has been completed.

I expect a prompt response.