LB
Lee B
1 reviews | Active since Aug 2021
03 Sept 2021, 12:50
Please cancel my account
I called in April 2021 to cancel my contract as my mobile contract had come to an end. A month later I called again and a third time a few weeks back, yet Vodacom is still debiting my account.
What must I do to cancel my contract which ended in May?
To make matters worse Vodacom does not accept calls from any other network provider or landline. I'm currently overseas and have no means of contacting the call centre, how short sited. Using the app or web AI does not help as I'm asked to call the below:
Cancellations: ***
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Replies (2)
Vodacom's replyOfficial
03 Sept 2021, 13:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Sept 2021, 13:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LB
Lee B's updateReviewer Update
21 Sept 2021, 12:29My query remains unresolved and once again I need to chase Vodacom for feedback. So frustrating and a complete waste of my time and energy.
LB
Lee B's update21 Sept 2021, 12:29
Reviewer Update
My query remains unresolved and once again I need to chase Vodacom for feedback. So frustrating and a complete waste of my time and energy.