IL
Ita L
1 reviews | Active since Oct 2020
07 Dec 2020, 11:45
Please cancel
I have tried to cancel my contract with Vodacom. I have called their call center, been to a branch, spent numerous hours on the phone with them.
I have been referred from one person to the next, who then refers me to another division, and so on….
First they could not find me on their system (apparently they had not migrated me to their new system), then I was told to contact business banking. Business banking told me to contact ***, and they in turn told me to email *** I have already tried to reach them via Facebook, where they told me to send an email to ***. I am still waiting for any response.
Surely making it this impossible to cancel a contract cannot be lawful
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
07 Dec 2020, 12:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Dec 2020, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
IL
Ita L's updateReviewer Update
07 Dec 2020, 13:18Please send me the correct information to cancel my phone number
IL
Ita L's update07 Dec 2020, 13:18
Reviewer Update
Please send me the correct information to cancel my phone number
IL
Ita L's updateReviewer Update
07 Dec 2020, 13:19 Please send me the correct information to cancel my contract
IL
Ita L's update07 Dec 2020, 13:19
Reviewer Update
Please send me the correct information to cancel my contract
IL
Ita L's updateReviewer Update
07 Dec 2020, 13:22 I have tried to cancel my contract with Vodacom. I have called their call center, been to a branch, spent numerous hours on the phone with them.
I have been referred from one person to the next, who then refers me to another division, and so on….
First they could not find me on their system (apparently they had not migrated me to their new system), then I was told to contact business banking. Business banking told me to contact ***, and they in turn told me to email ***. I have already tried to reach them via Facebook, where they told me to send an email to ***. I am still waiting for any response.
Surely making it this impossible to cancel a contract cannot be lawful.
I have been referred from one person to the next, who then refers me to another division, and so on….
First they could not find me on their system (apparently they had not migrated me to their new system), then I was told to contact business banking. Business banking told me to contact ***, and they in turn told me to email ***. I have already tried to reach them via Facebook, where they told me to send an email to ***. I am still waiting for any response.
Surely making it this impossible to cancel a contract cannot be lawful.
IL
Ita L's update07 Dec 2020, 13:22
Reviewer Update
I have tried to cancel my contract with Vodacom. I have called their call center, been to a branch, spent numerous hours on the phone with them.
I have been referred from one person to the next, who then refers me to another division, and so on….
First they could not find me on their system (apparently they had not migrated me to their new system), then I was told to contact business banking. Business banking told me to contact ***, and they in turn told me to email ***. I have already tried to reach them via Facebook, where they told me to send an email to ***. I am still waiting for any response.
Surely making it this impossible to cancel a contract cannot be lawful.
I have been referred from one person to the next, who then refers me to another division, and so on….
First they could not find me on their system (apparently they had not migrated me to their new system), then I was told to contact business banking. Business banking told me to contact ***, and they in turn told me to email ***. I have already tried to reach them via Facebook, where they told me to send an email to ***. I am still waiting for any response.
Surely making it this impossible to cancel a contract cannot be lawful.