SN
Sipo N
1 reviews | Active since Dec 2019
12 Dec 2019, 07:34
Please can you assist with an airtime refund
Can you please refund my airtime. I bought R90 worth of airtime via banking app on Tuesday and received it. The challenge is that I have spent less than 5 minutes on the phone with no international calls made and only have R14 left. I don't understand what happened to it. Can you assist with getting it back.
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Replies (3)SN
Sipo N's updateReviewer Update
12 Dec 2019, 07:35Not the first time this has happened, so your assistance would be helpful.
SN
Sipo N's update12 Dec 2019, 07:35
Reviewer Update
Not the first time this has happened, so your assistance would be helpful.
Vodacom's replyOfficial
12 Dec 2019, 09:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Dec 2019, 09:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Jan 2020, 09:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply02 Jan 2020, 09:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team