Please can someone with POWER take Vodacom to task

My nightmare with Vodacom continues..... Having cancelled a contract in Nov 2020, and then the subsequent raging battled that ensued... I posted a scathing review on Hello Peter. I was informed that this matter would be dealt with privately, via email. Said email did come through, basically offering ZERO help and regurgitating the same tripe I've been told over and over again. Since then.... almost seemingly out of SPITE, Vodacom started charging me again, on a monthly basis.. because the contract "theoretically" had not been cancelled properly. I am now at a point where I will beg them to agree to a settlement figure and ultimately pay them to go away. How in God's name is this OKAY?