Please can someone who has a clue help me

<p>My account with Vodacom, account number: I ********** -1 was handed over to Nimble finance. Vodacom stopped debiting my account many months ago with no reason even though no instruction was given to do so. This account was settled in full on 19/07/2016 paid to Nimble finance in the amount of R2671.05. I received a new statement from Vodacom today which states I am in R545.27 credit. I phoned the legal department and spoke to a very nice lady (unfortunately I did not take her name) and she confirmed that Vodacom actually owe me money. She would change the code on the system to have my account moved from the legal dept. I received a call about half an hour later saying my account has been handed over and I need to phone Nimble Finance. I did this and Felicia from Nimble Finance confirmed that my account has been paid in full and settled. I phoned the legal dept. at Vodacom and they say I need to get a settlement letter from Nimble. Nimble say they dont issue, Vodacom must. I phoned Vodacom back and they are not interested in knowing my problem, despite the fact that my account is in Credit. I need my account moved from the legal department. Please, can someone who has any clue what they are doing, please phone me back urgently. Thank you </p> <p>Samantha Vergers</p>